The OLG launched a brand new web site on Monday, however would-be customers and gamers are calling it an enormous bust.
The web site promised “the following degree of gaming” however complaints have been pouring in to 680 NEWS about issues plaguing the positioning.
On the OLG Twitter account, individuals have been sharing their points relating to logging in.
I managed to login. Account steadiness is zero. The place is the steadiness from the outdated web site
— Sean Lunnie (@slunnie) October 5, 2020
Large failure @PlayOLG, ought to have been extra ready particularly when launching on a LottoMax draw day. Fairly unreliable ????
— Shelly D (@Mom2JnA) October 6, 2020
Actually NOTHING is working – not even the Chat. The session ends BEFORE it even begins. pic.twitter.com/pU33QmRRUL
— Sko (@ItsSko) October 5, 2020
Various customers say if they’ve managed to log in, they’re unable to search out their earlier steadiness.
In an announcement, Director of Exterior Communications, Tony Bitoni, says OLG is working laborious to repair these points.
“On Monday, we transitioned prospects to a brand new and absolutely redesigned on-line gaming providing (OLG.ca) which presents new selection and comfort in a safe on-line setting. We’re conscious of the some launch-related points that we’ve got been resolving, with the help of our vendor,” Bitoni tells 680 NEWS.
“Within the meantime, the OLG Assist Centre is working across the clock to help prospects by a wide range of channels together with electronic mail and dwell chat.”
Clients are going as far to say they will’t entry their accounts, and even the web site.
When requested about this, Bitoni says they need to be prompted to alter their password.
“A lot of the prospects are gaining access to the positioning, some do should reset their password… They may get a discover about it. We’re additionally getting loads of new registrations,” Bitoni provides.
“We supplied loads of discover to all our prospects that we had been migrated them from the outdated ‘PlayOLG.ca’ to the brand new transactional OLG.ca, so like all important changeovers to new platforms, we anticipated some points however we’ve got been resolving them, with the help of our vendor.”
OLG’s web site underwent what it known as “scheduled upkeep” from Wednesday evening into the early hours on Thursday.
It’s unclear if it resolved any of the problems prospects are at present experiencing.
