DG: New website to resolve travel troubles

DG: New website to resolve travel troubles

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ORIA arrival space (Image from CIGTV)

(CNS): Deputy Governor Franz Manderson mentioned a brand new web site for inbound travellers has been formally launched, and anybody wishing to return into Cayman in November should now re-apply to this new portal to get clearance and organise their quarantine choices. After vital issues with the earlier transition of duty for this operate, the DG instructed the Legislative Meeting on Monday that this new regime will likely be extra environment friendly.

Manderson admitted that the transfer from TravelTime to TravelCayman on 1 October didn’t go easily, and that the variety of travellers wanting to return residence had overwhelmed the workforce.

“The civil service goals to supply an exemplary service to our prospects. When we don’t obtain this purpose we is not going to make excuses; we is not going to bury our heads within the sand and hope the issue goes away; we redouble our efforts and resolve the issue,” mentioned Manderson, who’s head of the civil service.

Outlining the brand new system, he confirmed that solely purposes for people who find themselves travelling in November will likely be handled at current, and he famous the rising numbers of purposes for inbound journey.

Describing the new web site as a user-friendly on-line gateway, he mentioned it ought to cut back the necessity for individuals to name. He additionally mentioned that the workforce had already considerably decreased the time individuals have been ready after they known as to ask questions.

Because the website launched for a check run final week, over 750 journey requests have been acquired and 287 journey approvals have been issued as of Saturday.

“The brand new TravelCayman website is anticipated to drastically enhance the traveller expertise by lowering the necessity to name or e mail the TraveCayman workforce for data,” Manderson mentioned. “The location manages the purposes based mostly on arrival dates and quarantine necessities, thereby eradicating the
want for handbook sorting and responding to every question, which streamlines and quickens the applying course of. Since launching the positioning the TravelCayman name traces have been cleared and suggestions on the portal has been constructive,” he mentioned.

In a press launch following his assertion within the LA, officers defined that this new portal is a cross-ministerial challenge and contains groups from a variety of authorities businesses working in collaboration. Over 140 workers from core authorities, statutory authorities and government-owned firms have been redeployed to work with TravelCayman, and are helping with varied elements of the journey administration, journey assist, well being screening and monitoring and compliance necessities.

As the quantity of travellers will increase over time, the variety of workers members assigned to assist the challenge is rising, officers added.

The deputy governor additionally revealed {that a} new journey assist workforce has been created, which is being staffed in collaboration with the Ritz-Carlton, to speak to travellers who’ve queries or want non-emergency help whereas in quarantine.

The brand new utility course of is much like the system beneath its predecessor, TravelTime. Anybody eager to journey to the Cayman Islands is required to register on the TravelCayman website, which guides them by the supply of primary data on-line. Utilizing the brand new portal, travellers are capable of choose their most popular quarantine possibility and might enter particulars on different individuals who will likely be travelling with them.

If the traveller will quarantine with non-travelling family members, their particulars could be entered on the identical time. The location additionally requires travellers to specify their immigration standing.

As soon as the finished utility has been submitted, the applicant receives an mechanically generated e mail advising them after they can count on to listen to again from the TravelCayman workforce. The journey request then seems on the dashboards of a number of authorities businesses, every of which performs a component in reviewing and approving the journey request.

Customs and Border Management will test the immigration standing to verify that the traveller complies with prevailing insurance policies. In the meantime, a number of groups of inspectors will validate that the proposed residential quarantine location is appropriate for the prescribed quarantine interval.

When all checks have been accomplished within the system, a Certificates to Journey is mechanically issued, and relevant traveller knowledge is handed on to related businesses as required. For instance, the Well being Providers Authority would obtain an entire checklist of incoming passengers two days earlier than a flight in order that they’ll register travellers within the system that’s used to handle COVID-19 PCR testing and put together and label the checks that will likely be required every day.

Travellers who haven’t submitted an utility and acquired approval to journey from TravelCayman is not going to be permitted to board a repatriation flight to the Cayman Islands. TravelCayman authorisation is along with regular entry and touchdown necessities.

British Airways has elevated its service to the Cayman Islands and is now providing weekly flights from Heathrow, London, to Grand Cayman. The dates of authorized flights into the vacation spot are 29 October plus 5, 12, 19 and 26 November and three December. Particulars will not be but accessible for added authorized flights in December however additional data will likely be printed when dates are launched.

To e book an authorized BA repatriation flight, travellers are requested to contact British Airways immediately on the BA web site.

The general public is reminded that though there aren’t any restrictions on outbound journey from the Cayman Islands, non-essential journey is strongly discouraged because of the restricted availability of inbound flights. Travellers might due to this fact have to stay abroad longer than anticipated.

Authorities has not granted approval for worldwide industrial flights to renew to the Cayman Islands apart from the BA flights and a restricted Cayman Airways schedule. Travellers who e book non-approved flights with carriers are doing so at their very own threat.

Travellers are requested to notice that presently they’ll solely choose their most popular quarantine preparations by way of the TravelCayman portal for November journey. This can be a non permanent measure to permit purposes for travellers arriving in November to be prioritised.

Travellers who’ve already utilized for November arrival by TravelTime are requested to reapply by the brand new TravelCayman portal as a way to choose their quarantine possibility.

Questions on inbound journey ought to be emailed to
[email protected]
or individuals can name 743-8463 between the hours of 8:30am and 5:00pm,
Monday by Friday.

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